To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

How could I have used this much water?

You could possibly have a leaky toilet, faucet, or an outside issue. Toilet leaks are not always obvious, so don't automatically rule them out. You are responsible for your private water lines that connect from the meter pit. Just call the office and we'll work with you to help you find a solution.

What do I do if I am experiencing low pressure?

Check your meter and the surrounding areas for possible leaks. Next, call our office and report low pressure for your area.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, or you may have a possible water leak on your end, causing the milky look. The milky look is usually air trapped in the water. If you fill a glass and set it aside, you can see the air escaping to the top and the water becoming clear again. The air just needs to be released.

What chemicals does our utility district add to the water?

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water. However, Marion County Rural Water District is a distribution system and does not have a treatment plant. We purchase the water already treated.

My water tastes, looks, and smells funny. Is it safe to drink?

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Why does debris come out of the faucet when running hot water?

Possibly, your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, refer to your owner's manual.

Why do I have a previous balance when I know I sent in my payment?

We may have received your payment after the due date or we may not have received it at all. Call our office and we will help you solve the problem. Also, payments that are mailed must have a postmarked date at least by the 15th to not be considered late. Payments received in the dropbox at the office must be there by 4:00 pm on the 15th. The dropbox is picked up at 4:00pm Monday through Friday.

What if I accidentally damaged the transmitter on the post?

Call the office to make us aware of the damage immediately. We will inspect the damage, as well as ensure your readings and service are not interrupted.